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For fair, honest, and friendly service contact us today!847-230-0242

BUMPER TO BUMPER

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

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  • Gates belts
  • Interstate
  • IDENTIFIX
  • Mitchell1
  • Lee Auto Parts
  • Car Care Aware

Testimonials

  • I've really only been writing reviews for local businesses that I feel I can support. This is one of them. Great service and very nice guys. In addition to my own truck, I've taken my girlfriends car (brakes and some suspension work) as well as my mother's minivan (new muffler and a broken Sway bar). This is one of the very, very few auto shops I've been to where I don't feel like I am being given the run around or gotten any "sleezy" vibes. Jon (the owner, I believe) is a younger guy that's super attentive and gives really good explanations as to what the issues are, what he will be doing to fix it, and the time/cost. He seems to really enjoy what he does, and it is pretty obvious once you chat with him. I felt like a "regular" customer even during my first visit. On more than one occasion, he has brought me in back to the shop to physically show me the issue on the car while writing up a repair estimate. This makes me feel much better about continuing on with a repair as I can see with my own eyes that a broken sway bar is just that. I've never felt as though I am being up-sold or pushed to complete anything that doesn't need to be repaired, which is HUGE for me. I am not a "car guy" beyond just the basics, and I don't like being led on, especially when high ticket items are involved. When my girlfriend picked up her car, she also commented on the professionalism. These guys are definitely not your old school, greasy mechanics. The waiting area isn't huge, but it is nice, clean, and doesn't smell like exhaust fumes or oil. They offer coffee and have a customer restroom (also very clean....Seriously, the only auto repair shop I've been to where this was the case). I believe they have a free courtesy car (I've not needed it, just saw it parked out in front of the building). There is some cool literature and "demo" parts out to look through while you're waiting, and they provided me with a pretty detailed service schedule just for my truck. I like to support local businesses whenever I can, and in this case, it definitely worked out in my favor. I've got a new go to auto repair shop, and I gladly recommend them if you looking for somewhere legit, priced well, and run by people that seem to really stand by their work.
    -Dan W. - Algonquin, IL

  • I had my catalytic converter replaced at GPR automotive, best price and the best quality work in town, extremely friendly owner, I would definitely go back!
    -Ryan M. - Schaumburg, IL

  • If I could give this place more stars, I would!! Had a hole in my right front tire, took it to GPR to get fixed. was out of there in 20 minutes. Best prices in all of schaumburg and both guys that work there are super friendly and know what they are doing!!
    -Munira H. - Hanover Park, IL